Agenda Highlights:

AUGUST 4 – 7, 2019

Sunday, August 4, 2019



Noon – 6:00pm

Registration Open

Take a moment and check-in, grab your badge, and pick up some goodies that will get you Amped-up!

Noon – 4:00pm

Exhibit Move In

Special thanks to our Solutions Providers as they prepare to showcase their best products and services that are sure to help our attendees solve their most persistent and complex challenges.

Noon – 3:30pm

RLPSA Board Meeting/Luncheon
2019 Board Members Only

Current 2019 Board Members will meet to get Amped-up for delivering a very special 40th Annual Conference for all attendees!

3:15pm – 4:30pm

Franchisee Focus Breakout:
This breakout is focused on strategies for franchisee owners specifically for loss prevention, risk, and safety issues. No Loss Prevention professional on staff? Attend this breakout for strategies on tackling the hottest LP problems in the restaurant industry.

Facilitated by:

Paul Jones, LPC
Director, Asset Protection – Risk Management
CKE Restaurants, Inc.

Domino’s Largest Franchisee RPM Pizza’s CEO Glenn Mueller

Tracey French
CFI, Director of Loss Prevention, Boddie-Noell Enterprises Inc.

3:15 – 4:30pm

Travel / Non-traditional Food Service Work Group

If yours is not the typical restaurant, such as truck stop or airport food service restaurants, this session is for you! Join your peers for this educational Work Group designed to help you solve some of your most complex, unique challenges.

Chris Rathgeb
Sr. Director, LP and Safety
Paradies Lagardere

Stephen South
Sr. Director, Loss Prevention

4:15pm – 6:00pm

First-Timers & Welcome Reception

Don’t miss our Welcome Reception for first-timers and conference veterans alike. Here, you will have a chance to network with industry peers to discuss everything from common restaurant challenges to Nashville’s famous night life!

Monday, August 5, 2019



8:00am – 8:30am

AMPED-UP Special Guest Welcome Remarks

Kickoff the 40th Annual Conference with an off-the-hook special guest (Amped-up style) plus our candid interview-style recap before a full day of relevant, educational content. Go on, jump out of bed for a hot, delicious breakfast (no cold cereal here) and then pop on over to the General Session Keynote to get AMPED-UP.

Sponsored by:

8:30am – 9:45am

Keynote Session:

“Failure is not Final,” Scott Waddle, Former Commander of the USS Greeneville and author of The Right Thing. Commander Waddle delivers a powerful message that failure need not be final; a lesson he’s learned after taking responsibility for the sinking of a Japanese fishing vessel, killing nine people on board.

Scott Waddle

Sponsored by:

9:45am – 10:00am


Stay Amped-up with Snacks and Drinks…Nashville style

10:15am – 11:30am

Dealing with Disruptive Guests: What’s working, what’s not
RLPSA will reveal its research study on what strategies restaurants and food service providers are using to deal with Disruptive Guests. Hear from the restaurants themselves as well as disruptive behavior expert Jesse Stanley from the Strongside Group.

Panelists include:

Tim Hall, 7-Eleven
Rocco Prate, Wendy’s
Paig Parish, Amphion
Dan Lieberman, Southwest QSR
Tom Ingstrum, YUM!
Octavio Jara, McDonald’s
Ken Gladney, TopGolf
Bill Ball, McDonald’s
Kurt Leisure, The Cheesecake Factory

Moderated by:

Kevin McMenimen
COO of LPM Media Group

Sponsored by:

11:30am – 12:30pm

Power Lunch in Exhibit Hall

Break bread with restaurant peers and share your thoughts and take-aways from the day’s morning sessions!

12:30pm – 2:00pm

Amped-Up Exhibit Hall

Take a stroll through our Amped-up Exhibit Hall to see new, fresh and exciting solutions designed to help meet your Loss Prevention, Safety and Risk challenges!

2:00pm – 3:00pm

RLPSA Members Only Meeting
General Session

This session is for RLPSA members only. Here, members are encouraged to participate in the future planning, strategy and direction of the RLPSA organization.

3:00pm – 3:15pm


Stay Amped-up with Snacks and Drinks…Nashville style

3:15pm – 4:15pm

Safety Breakout: “Going Back in Time: Preventing conflicts between guests and employees before they happen”

Presented by panelists: Bill Fox, Chairman of Maybo Limited, Rob Holm, Director, Global Safety & Security-Global People, Heidi Bastien, Sr. Director of Risk Management, El Pollo Loco, Inc.

This session looks at how organizations can address and prevent workplace violence at the earliest step, through policy development and training. You will hear organizational scenarios that will address behaviors, develop employee response skills and confidence in safe de-escalation of conflict. You will leave this session with ideas on implementing practical solutions and training within your organization.

Bill Fox
Chairman of Maybo Limited

Rob Holm
Global Safety & Security-Global People

Heidi Bastien
Sr. Director of Risk Management
El Pollo Loco, Inc.

Sponsored by:

3:15pm – 4:15pm

Risk Breakout: “How Can Loss Prevention and Risk work together for more Organizational ROI?”

Hear from Cracker Barrel’s Manager of Loss Prevention, Jackie Cato and the Director of Risk Manager Rob Behnke on joint initiatives that help bring Cracker Barrel more value from both roles within the organization.

Jackie Cato
Manager of Loss Prevention
Cracker Barrel

Rob Behnke
Director, Risk Management
Cracker Barrel

Sponsored by:

3:15pm – 4:15pm

Loss Prevention Breakout:
“Active Shooter: Beyond, Run, Hide, Fight”

As former law enforcement, Pete McCartney has a unique and thorough perspective of the active shooter issue as it relates to prevention and reaction. Hear Pete detail how Papa John’s rolled out active shooter training within its organization, challenges encountered and overall lessons learned along the way. What do you do beyond the standard “Run, Hide, Fight” methodology

Presented by:

Pete McCartney
Director of Security
Papa John’s International

Sponsored by:

4:30pm – 6:30pm

Amped-Up Exhibit Hall & Cocktail Networking RECEPTION

Grab a beverage and take a stroll through our Amped-up Exhibit Hall to see new, fresh and exciting solutions designed to help meet your Loss Prevention, Safety and Risk challenges!

Tuesday, August 6, 2019



8:00am – 8:30am

Welcome Remarks, General Session

Begin your Amped-up morning with our vibrant video kick-off before a full day of relevant, educational content.

8:30am – 9:30am

“ACTIVE SHOOTER: A Case Study in Preparation and Response”
General Session
Learn from last year’s Waffle House active shooter tragedy in Tennessee first-hand as our panelists discuss both the security response as well as the internal and external public relations response. We also have the Director of Global Assets Protection from YUM! to discuss his perspective of a holistic approach to planning, hiring, training, and detection of potential crisis situations.


John Fervier
Vice President of Risk for Waffle House

Pat Warner
Director of Public Relations for Waffle House

Steven Antoine
Director of Global Assets Protection, (CSO) Senior Security Executive and Advisor, GRCP for YUM! Brands

Moderated by:

Scott Elkins
President & CEO of UAS

Sponsored by:

9:30am – 9:45am


Stay Amped-up with Snacks and Drinks…Nashville style

9:45am – 10:45am

Safety Breakout: If Delivery Challenges are your Present or Future – Internal or Third Party – Don’t Miss This Session!

Delivering food is challenging. If your organization is executing internal or third-party delivery, you don’t want to miss this panel discussing safety and risk challenges.

Craig Jones
Sr. Manager, Safety, Security, and Loss Prevention
Papa John’s International

Sponsored by:

9:45am – 10:45am

Risk Breakout: “Time Card Fraud, Ghost Employees, and Working off the Clock: Use Biometrics to Prevent Employee Fraud”

Sponsored by:

9:45am – 10:45am

Loss Prevention Breakout: Cybersecurity: Being Part of the Solution
A cyber breach is every brand’s worst nightmare. But what does it mean for loss prevention professionals? How can we be part of the solution without being technical experts on the issue? We’ll discuss these questions to determine where and when it makes sense to get involved. Learn how to be effective before the crisis happens.

Paul Johnson
Chief of Global Security at Papa John’s International

Sponsored by:

10:45am – 11:00am


Stay Amped-up with Snacks and Drinks…Nashville style

11:00am – Noon

Safety Breakout: Efficient and Effective Implementation of a Food Fraud Prevention Strategy: Smarter, not Bigger

Food Fraud has become an urgent and critical food industry issue especially for the restaurant industry. An ongoing series of reports of seafood fraud and ingredients such as spices has led to increased risk of recalls or lack of consumer confidence. Current food safety management systems such as SQF, BRC, IFS, and FSSC 22000 are not requiring – not optional – to address food fraud. The compliance is based on the Global Food Safety Initiative (GFSI) benchmarking and requirements including: (1) food fraud vulnerability assessment, (2) food fraud prevention strategy, and (3) and a process for ongoing management. This session will expand beyond just “what is food fraud” to “how to manage and implement food fraud prevention.” The presentation builds upon a wide range of Food Fraud Initiative resources such as primer documents, reference reports, and online training.

Presented by:

John Spink, PHD
Food Fraud Initiative

Sponsored by:

11:00am – Noon

Loss Prevention Breakout: Digital Innovations or Digital Disruptions? Staying ahead to combat fraud and loss in today’s changing environment

Consumer interactions with businesses are changing rapidly through digital innovations such as loyalty programs, mobile applications, and alternative sales and delivery channels. Engage with us in conversation and best practice discussions to help stay ahead  of new business opportunities so they don’t become disruptions to your loss prevention, fraud or safety initiatives.

Panelists include:


David Johnston
Sr. Director, Loss Prevention and Corporate Security at Dunkin’ Brands

Patrick Finnigan
Senior Manager – Loss Prevention, Dunkin’ Brands

Ryan Berkey
Manager of Safety & Loss Prevention, Domino’s

Sponsored by:

11:00am – Noon

“Best Practices and Application of new #MeToo Laws,” presented by Lisa L. Peterson, Associate at Goldberg Segalla and Heidi Bastien, Sr. Director of Risk Management, El Pollo Loco

Sponsored by:

Noon – 1:15pm

Power Lunch in the Amped Up Exhibit Hall

Break bread with restaurant peers and share your thoughts and take-aways from the day’s morning sessions!

1:15pm – 3:00pm

AMPed-Up Exhibit Hall

Take a stroll through our Amped-up Exhibit Hall to see new, fresh and exciting solutions designed to help meet your Loss Prevention, Safety and Risk challenges!

3:30pm – 4:30pm

Keynote Session

“Game Plan for Success” presented by legendary coach, motivator, and author Lou Holtz, considered among the greatest speaking legends in America today. Coach Holtz will discuss overcoming seemingly impossible challenges by setting your own goals and working to achieve them.

Lou Holtz

Sponsored by:

4:45pm – 5:15pm

Private Meet & Greet with Lou Holtz

A special opportunity for those lucky enough to receive a ticket from one of this year’s Solutions Providers Sponsors.

4:45pm – 6:00pm

Amped-Up Exhibit Hall & Cocktail Networking Reception

Grab a beverage and take a stroll through our Amped-up Exhibit Hall to see new, fresh and exciting solutions designed to help meet your Loss Prevention, Safety and Risk challenges!


Annual Raffle

You won’t want to miss the annual raffle that helped make RLPSA famous! This raffle-for-charity previously produced major prizes such as Apple Watches, VISA Gift Cards, iPhones, drones and iPads! Come see this year’s treasures and take a shot at taking a few home. Everything goes!


Dinner transportation

Transportation will be provided as we head to our signature networking event sponsored by FireKing!


Signature Networking Event
George Jones Rooftop Restaurant & Bar
Dinner, Nashville Style!

Gather with us for our annual Signature Dinner and Networking event at the George Jones Rooftop Restaurant & Bar. This will be one dinner party you won’t soon forget!

Sponsored by:

Wednesday, August 7, 2019



8:30am – 9:00am

Welcome Remarks

Complete your Amped-up conference with our vibrant video kick-off before receiving a final dose of relevant, educational content to take with you.

9:00am – 10:15am

“On the 20” Relevancy, Risks and Reputation: Let’s discuss the issues of our industry and profession
Come engage in conversations with peers to discuss various topics that speak to the relevancy, risks and reputation issues that both our profession and industry are facing today. This session will be facilitated to provide a recap of key topics in a roundtable format to discuss and debate with fellow attendees. Open to member, restaurant, and solution provider attendees.

Sponsored by:

David Johnston
Senior Director, Loss Prevention & Corporate Security
Dunkin’ Brands

David Rydeen ARM, CPP, CLCS
Senior Director, Risk Management
Raising Cane’s Chicken Finger

10:15am – 10:30am


Stay Amped-up with Snacks and Drinks…Nashville style

8:30am – Noon


RLPSA would like to thank all of the Solutions Providers who helped make our 40th Annual Conference a smashing success here in Nashville!

10:30am – Noon

General Session: Wicklander-Zulawski

Enhance the skills of your profession with the leading provider of interviewing and interrogation techniques. This is a great way to stay updated on laws, trends and relevant information designed to help perfect your craft!

Dave Thompson, CFI
VP of Operations

10:30am – Noon

“Identifying and Overcoming Unconscious Bias”
David Thompson, CFI from Wicklander-Zulawski & Associates is partnering up with Julie Kratz, founder of Pivot Point and expert on unconscious bias and strategies to promote both genders in the workplace.

Learn more about Julie Kratz’s expertise and how amazing this session will be!

David Thompson, CFI will educate the attendees on strategies related to dealing with unconscious bias in the interview room and investigations.

Noon – 12:30pm

Closing Remarks

Before safely traveling home, get some last minute take-aways to help you stay Amped-up until next year’s conference!

Thank you to APP Sponsor:

Thank you to our WiFi sponsor: