Agenda Highlights:

August 5 – 8, 2018
DALLAS, TX
HYATT REGENCY

Keynote Speaker: Blaine Hurst, Executive Vice President, Chief Transformation and Growth Officer, Panera Bread is the 2016 Annual Conference Keynote Speaker. Hurst brings transformational thinking and solutions to the table.

Making a Mark in History
An established technology and restaurant leader, Hurst oversees Panera’s technology, digital strategy and e-commerce activities, as well as, Panera To You, the company’s key growth initiatives of delivery and catering. Led by Hurst, the Panera Team also created Panera 2.0, a transformation of the customer experience through the seamless integration of guest access, payment, production, and consumption enabled by technology and powered by operational integrity.

Rising Above the Rest
Panera Bread is the first and largest fast casual restaurant company in North America, with more than 1,800 bakery-cafe locations across the U.S. and Canada. Panera is considered an innovation leader, named by Fast Company in February 2015, as #1 in the food category and #27 overall on its list of The World’s 50 Most Innovative Companies.

More Content to Transform Your Mind, Skills, and Talents:

Sunday, August 5, 2018

TIME

ACTIVITY

SPONSOR

8:00am

Golf Tournament

Sponsored by:

Noon – 6:00pm

Registration Open

Sponsored by:

Noon – 4:00pm

Exhibit Move In

2:00pm – 3:30pm

RLPSA Board Meeting

4:45pm – 6:00pm

First-Timers & Welcome Reception

Sponsored by:

Monday, August 6, 2018

TIME

TOPIC

SPONSOR / PRESENTER

8:00am – 8:30am

Welcome Remarks

8:30am – 9:45am

“Managing a Crisis in Real Time…AKA, the Story of My Life”

Ed G. Hochuli
NFL Referee & Hospitality Lawyer

9:45am – 10:00am

Break

10:15am – 11:30am

“Cyber security and How to Mitigate the Insider Threat”

Paul R. Johnson
Chief of Global Security Papa Johns

Sponsored by:

11:30am – 12:30pm

Lunch

12:30pm – 2:00pm

EXHIBITS

2:00pm – 3:00pm

Members Only Meeting

3:00pm – 3:15pm

BREAK

3:15pm – 4:15pm

Safety Breakout:
“Technology is for Safety & Risk Too” From a Safety and Risk Management Perspective, using technology for non-traditional purposes and how to leverage it to mitigate WC, GL and Property claims.

3:15pm – 4:15pm

Risk Breakout:
“Earth, Wind and Fire: Business Continuity” 2017 saw some of the biggest property claims in decades. This panel will discuss pro-active measures to mitigate the impact from a natural disaster as well as positioning your claim for maximum allowance under the policy. The panel will consist of a Risk Manager, Property Claims expert from a carrier, and a broker consultant.

3:15pm – 4:15pm

Loss Prevention Breakout:
“e-Comm Fraud in the Restaurant Industry” From card testing to account takeover to mobile ordering, and everything in between

3:15pm – 4:15pm

Travel /Non-traditional Food Service Work Group:
“Sharing Your Communication & Security Infrastructure A Best Practices Discussion”

4:30pm – 6:00pm

EXHIBITS/RECEPTION

Tuesday, August 7, 2018

TIME

TOPIC

SPONSOR / PRESENTER

8:30am – 9:00am

Welcome Remarks

9:00am – 10:15am

“The RATING Game”
Try to guess this who’s who while learning valuable insights about relationship building, solving loss prevention, safety, and risk challenges from both restaurateurs and solution providers. You might just leave making a match yourself.

Kevin McMenimen
LPC, Chief Operating Officer for LPM Media Group.

10:15am – 10:30am

Break

10:30am – 11:30am

Safety Breakout:
“Food Fraud Prevention” How to Start and How Much is Enough

Dr. John Spink
Director of the Food Fraud Initiative
Michigan State University

10:30am – 11:30am

Risk Breakout:
“Lessons Learned from the School of Hard Knocks” A respected risk manager will speak about a catastrophic liability claim and what was learned “from the school of hard knocks.” The audience will leave with tangible take-a-ways to prevent a similar outcome.

10:30pm – 11:30am

Loss Prevention Breakout:
“He Said, She Said: How to investigate sexual harassment”

Wicklander-Zulawski & Associates

11:30am – 12:30pm

LUNCH

12:30pm – 2:00pm

EXHIBITS

2:00pm – 3:15pm

EXHIBIT MOVE OUT

2:15pm – 3:15pm

Risk Breakout:
“Building a Defensible Claim with the Help of Employees” This course will provide recommendations for specific steps to be taken following an accident which will improve investigation and evidence preservation. This course will also discuss best practices in witness interviews and file documentation to help avoid lost or destroyed evidence. It provides real world examples of things that have gone wrong during claims investigation and how to avoid them. By identifying pitfalls in the investigation process and discussing the legal consequences that could result in monetary or case-ending sanctions for lost or destroyed evidence, this course will provide attendee with a sense of what can go wrong and the consequences when it does. In addition, attendees will learn about information that is protected by the attorney-client privilege or in anticipation of litigation protection and how to document the file to maximize application of the privileges.

2:15pm – 3:15pm

Loss Prevention Breakout:
“Beating the Scammers Tricks” This session will review the current tricks and scams targeting all types of restaurants and discuss strategies for defeating these scammers tactics.

2:15pm – 3:15pm

Franchisee Focus Breakout:
Topic TBD

2:15pm – 3:15pm

Safety Breakout:
Managing the Invited and Uninvited Guests: Violence, Transients, Drugs in Restrooms, Vaping, overdosing in restrooms and other risks. This panel will provide solutions for solving new threats, including handling gang members and loud or potentially violent individuals.

3:15pm – 3:30pm

BREAK

3:30pm – 4:30pm

“GAME On: A Championship Vision”
Emmitt Smith
NFL Hall of Famer

Sponsored by:

4:45pm – 5:15pm

Emmitt Smith Private Meet & Greet with sponsoring Solution Providers

4:45pm – 5:45pm

Exhibitor & Attendee Cocktail Networking Reception at Reunion Tower

6:00pm – 6:15pm

Annual Charity Raffle

7:00pm – 11:00pm

ELEVATE you GAME at Reunion Tower RLPSA’s Signature Tuesday Evening Event Sponsored by FireKing Network with your peers, solution provider partners, and make some new friends while exploring Dallas from 50 stories high! Take a spin on the rotating floor…but don’t forget to grab a cocktail or two from the bar as it goes by! Or try your hand at some Texas Hold ‘Em in our annual poker tournament sponsored by FireKing.

Sponsored by:

Wednesday, August 8, 2018

TIME

TOPIC

SPONSOR / PRESENTER

8:30am – 9:00am

Welcome Remarks

9:00am – 10:00am

“LP, Risk, and Safety: The Challenges of Restaurant Delivery Affect Us All…Now What?” A Panel Discussion

Kevin Shaw
Director, Workforce Practices and Corporate Security
Darden

Sponsored by:

10:00am – 10:15am

Break

10:15am – 11:30am

Aslam Khan
CEO TGI Friday’s

11:30am – Noon

Closing Remarks