Agenda Highlights:

August 5 – 8, 2018
DALLAS, TX
HYATT REGENCY

Keynote Speaker: Blaine Hurst, Executive Vice President, Chief Transformation and Growth Officer, Panera Bread is the 2016 Annual Conference Keynote Speaker. Hurst brings transformational thinking and solutions to the table.

Making a Mark in History
An established technology and restaurant leader, Hurst oversees Panera’s technology, digital strategy and e-commerce activities, as well as, Panera To You, the company’s key growth initiatives of delivery and catering. Led by Hurst, the Panera Team also created Panera 2.0, a transformation of the customer experience through the seamless integration of guest access, payment, production, and consumption enabled by technology and powered by operational integrity.

Rising Above the Rest
Panera Bread is the first and largest fast casual restaurant company in North America, with more than 1,800 bakery-cafe locations across the U.S. and Canada. Panera is considered an innovation leader, named by Fast Company in February 2015, as #1 in the food category and #27 overall on its list of The World’s 50 Most Innovative Companies.

More Content to Transform Your Mind, Skills, and Talents:

Sunday, August 5, 2018

TIME

ACTIVITY

SPONSOR

8:00am

Golf Tournament

Noon – 6:00pm

Registration Open

Noon – 4:00pm

Exhibit Move In

4:45pm – 6:00pm

First-Timers & Welcome Reception

Monday, August 6, 2018

TIME

TOPIC

SPONSOR / PRESENTER

8:00am – 8:30am

Welcome Remarks

8:30am – 9:45am

“Managing a Crisi in Real Time…AKA, the Story of My Life”

Ed G. Hochuli
NFL Referee & Hospitality Lawyer

10:15am – 11:30am

“Cyber security and How to Mitigate the Insider Threat”

Paul R. Johnson
Chief of Global Security
Papa Johns

11:30am – 12:30pm

Lunch

12:30pm – 2:00pm

EXHIBITS

2:00pm – 3:00pm

Members Only Meeting

3:00pm – 3:15pm

BREAK

3:15pm – 4:15pm

Safety Breakout

TBD

3:15pm – 4:15pm

Risk Breakout:
Earth, Wind & Fire: Preparing for the worst to ensure seamless business continuity

3:15pm – 4:15pm

Loss Prevention Breakout:
“Delivery Driver Safety and Security Policies”

3:15pm – 4:15pm

Travel / Non-traditional Food Service Work Group:
Shared Resources: Communication & Security Infrastructure

4:30pm – 6:00pm

EXHIBITS/RECEPTION

Tuesday, August 7, 2018

TIME

TOPIC

SPONSOR / PRESENTER

8:00am – 8:30am

Welcome Remarks

8:30am – 10:15am

Practitioner Panel

10:30am – 11:30am

Safety Breakout:
Legit vs. Not Legit: Evaluating the Need for PPE

10:30am – 11:30am

Risk Breakout:

10:30pm – 11:30am

Loss Prevention Breakout:
Current e-Comm Challenges in the Restaurant Industry: From card testing to account takeover to mobile ordering, and everything in between

11:30am – 12:30pm

LUNCH

12:30pm – 2:00pm

EXHIBITS

2:00pm – 3:15pm

EXHIBIT MOVE OUT

2:15pm – 3:15pm

Safety Breakout:
Food Safety

2:15pm – 3:15pm

Loss Prevention Breakout:
“Beating the Scammers Tricks”

2:15pm – 3:15pm

Franchisee Focus Breakout:
Topic TBD

2:15pm – 3:15pm

Risk Breakout:

3:15pm – 3:30pm

BREAK

3:30pm – 4:30pm

“GAME On: A Championship Vision”

Emmitt Smith
NFL Hall of Famer

4:45pm – 5:15pm

Emmitt Smith Private Meet & Greet

4:45pm – 5:45pm

Exhibitor & Attendee
Cocktail Networking Reception

6:00pm – 6:15pm

Annual Raffle

7:00pm – 11:00pm

Dinner, Entertainment

Wednesday, August 8, 2018

TIME

TOPIC

SPONSOR / PRESENTER

8:30am – 9:00am

Welcome Remarks

9:00am – 10:00am

Restaurant Industry: From Customer Experience to Third-Party Food Delivery…What’s Now and What’s Next
A Panel discussion

10:15am – 11:30am

Aslam Khan, CEO
TGI Friday’s

11:30am – Noon

Closing Remarks