Agenda Highlights:
August 5 - 8, 2018
DALLAS, TX
HYATT REGENCY
Keynote Speaker: Blaine Hurst, Executive Vice President, Chief Transformation and Growth Officer, Panera Bread is the 2016 Annual Conference Keynote Speaker. Hurst brings transformational thinking and solutions to the table.
Making a Mark in History
An established technology and restaurant leader, Hurst oversees Panera’s technology, digital strategy and e-commerce activities, as well as, Panera To You, the company’s key growth initiatives of delivery and catering. Led by Hurst, the Panera Team also created Panera 2.0, a transformation of the customer experience through the seamless integration of guest access, payment, production, and consumption enabled by technology and powered by operational integrity.
Rising Above the Rest
Panera Bread is the first and largest fast casual restaurant company in North America, with more than 1,800 bakery-cafe locations across the U.S. and Canada. Panera is considered an innovation leader, named by Fast Company in February 2015, as #1 in the food category and #27 overall on its list of The World’s 50 Most Innovative Companies.
More Content to Transform Your Mind, Skills, and Talents:
Sunday, August 5, 2018
TIME
ACTIVITY
SPONSOR
8:00am
Golf Tournament
Sponsored by:
Noon - 6:00pm
Registration Open
Sponsored by:
Noon - 4:00pm
Exhibit Move In
2:00pm - 3:30pm
RLPSA Board Meeting
4:45pm - 6:00pm
First-Timers & Welcome Reception
Sponsored by:
Monday, August 6, 2018
TIME
TOPIC
SPONSOR / PRESENTER
8:00am - 8:30am
Welcome Remarks
8:30am - 9:45am
“Managing a Crisis in Real Time…AKA, the Story of My Life”
Ed G. Hochuli
NFL Referee & Hospitality Lawyer
Sponsored by:
9:45am - 10:00am
Break
10:15am - 11:30am
“Cyber security and How to Mitigate the Insider Threat”
Paul R. Johnson
Chief of Global Security Papa Johns
Sponsored by:
11:30am - 12:30pm
Lunch
12:30pm - 2:00pm
EXHIBITS
2:00pm - 3:00pm
Members Only Meeting
3:00pm - 3:15pm
BREAK
3:15pm - 4:15pm
Safety Breakout:
Cameras from a Risk Management Perspective – Surveillance systems have been used by security experts for decades. With the evolution of this technology these systems can be used for non-traditional purposes and the return on investment argument has never been stronger. Our speaker will assist you in understanding the multiple ways to leverage this technology and build an ROI that your senior leadership will understand and value.
Shaun Jackson
El Pollo Loco, Inc.
3:15pm - 4:15pm
Risk Breakout:
“Continuity Track” - Earth, Wind and Fire! 2017 saw some of the biggest property claims in decades. This panel will discuss pro-active measures to mitigate the impact from a natural disaster as well as positioning your claim for maximum allowance under the policy.
Jason Trahan
SVP
Marsh Forensic Accounting & Claims
Julie Price
ARM
Del Frisco’s Restaurant Group
3:15pm - 4:15pm
Loss Prevention Breakout:
“e-Comm Fraud in the Restaurant Industry” From card testing to account takeover to mobile ordering, and everything in between
Ryan Berkey
Manager of Safety, Security & Strategic Loss Prevention Initiatives
Domino’s
Patrick Finnigan
Senior Manager, Loss Prevention
Dunkin’ Brands
Wendy Hans
Director of Fraud and Loss Control
AMC Theatres
3:15pm - 4:15pm
Travel /Non-traditional Food Service Work Group:
“Sharing Your Communication & Security Infrastructure A Best Practices Discussion”
Stephen South
Director of Loss Prevention
HMSHost
4:30pm - 6:00pm
EXHIBITS/RECEPTION
Tuesday, August 7, 2018
TIME
TOPIC
SPONSOR / PRESENTER
8:30am - 9:00am
Welcome Remarks
9:00am - 10:15am
“The RATING Game”
Try to guess this who’s who while learning valuable insights about relationship building, solving loss prevention, safety, and risk challenges from both restaurateurs and solution providers. You might just leave making a match yourself.
Kevin McMenimen
LPC, Chief Operating Officer for LPM Media Group.
10:15am - 10:30am
Break
10:30am - 11:30am
Safety Breakout:
“Food Fraud Prevention” How to Start and How Much is Enough
Dr. John Spink
Director of the Food Fraud Initiative
Michigan State University
10:30am - 11:30am
Risk Breakout:
“Lessons Learned” - A respected risk manager will speak about a catastrophic liability claim and what was learned “from the school of hard knocks”. The audience will leave with tangible take-a-ways to prevent a similar outcome.
Kurt Leisure
Vice President, Risk Services
The Cheesecake Factory Incorporated
10:30pm - 11:30am
Loss Prevention Breakout:
“He Said, She Said: How to investigate sexual harassment”
Dave Thompson, CFI
Vice President of Operations
Wicklander-Zulawski & Associates
11:30am - 12:30pm
LUNCH
12:30pm - 2:00pm
EXHIBITS
2:00pm - 3:15pm
EXHIBIT MOVE OUT
2:15pm - 3:15pm
Risk Breakout:
“Risk Management: Building a Defensible Claim with the Help of Employees” This course will provide recommendations for specific steps to be taken following an accident which will improve investigation and evidence preservation. This course will also discuss best practices in witness interviews and file documentation to help avoid lost or destroyed evidence. It provides real world examples of things that have gone wrong during claims investigation and how to avoid them. By identifying pitfalls in the investigation process and discussing the legal consequences that could result in monetary or case-ending sanctions for lost or destroyed evidence, this course will provide attendee with a sense of what can go wrong and the consequences when it does. In addition, attendees will learn about information that is protected by the attorney-client privilege or in anticipation of litigation protection and how to document the file to maximize application of the privileges.
Jennifer Willis Arledge
Attorney At Law
Wilson Elser Moskowitz
2:15pm - 3:15pm
Loss Prevention Breakout:
“Beating the Scammers Tricks” This session will review the current tricks and scams targeting all types of restaurants and discuss strategies for defeating these scammers tactics.
Bill Ball
Regional Security Manager
McDonald’s Corporation
Bret Kirby
Assistant Special Agent in Charge
Federal Bureau of Investigation (FBI)
2:15pm - 3:15pm
Franchisee Focus Breakout:
Topic TBD
2:15pm - 3:15pm
Safety Breakout:
“Managing the Invited and Uninvited Guests” – Violence, Transients, Drugs in Bathroom, Vaping (alarm systems), OD’ing in bathrooms and other risks. This panel will provide solutions for solving new threats. Handling gang members and loud or potentially violent individuals.
Chris White
Managing Partner
Lewis Brisbois
3:15pm - 3:30pm
BREAK
3:30pm - 4:30pm
“GAME On: A Championship Vision”
Emmitt Smith
NFL Hall of Famer
Sponsored by:
4:45pm - 5:15pm
Emmitt Smith Private Meet & Greet with sponsoring Solution Providers
4:45pm - 5:45pm
Exhibitor & Attendee Cocktail Networking Reception at Reunion Tower
6:00pm - 6:15pm
Annual Charity Raffle
7:00pm - 11:00pm
ELEVATE you GAME at Reunion Tower RLPSA’s Signature Tuesday Evening Event Sponsored by FireKing Network with your peers, solution provider partners, and make some new friends while exploring Dallas from 50 stories high! Take a spin on the rotating floor…but don’t forget to grab a cocktail or two from the bar as it goes by! Or try your hand at some Texas Hold ‘Em in our annual poker tournament sponsored by FireKing.
Sponsored by:
Wednesday, August 8, 2018
TIME
TOPIC
SPONSOR / PRESENTER
8:30am - 9:00am
Welcome Remarks
9:00am - 10:00am
“LP, Risk, and Safety: The Challenges of Restaurant Delivery Affect Us All…Now What?” A Panel Discussion
Kevin Shaw
Director, Workforce Practices and Corporate Security
Darden
Cheryl Dick
Senior Director
Chick-fil-A
Sponsored by:
10:00am - 10:15am
Break
10:15am - 11:30am
Aslam Khan
CEO TGI Friday’s
11:30am - Noon
Closing Remarks